BagHoodie operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). BagHoodie is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. To perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and recommend products.

Marketing and Advertising. To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements based on your activity on the Services.

Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent or malicious activity, and protect public safety.

Communicating with You. To provide customer support, be responsive to your inquiries, and maintain our business relationship with you.

Legal Reasons. To comply with applicable law or legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, such as:

Service providers. Shopify, payment processors, IT management, data analytics, customer support, cloud storage, fulfillment and shipping partners.

Marketing partners. To provide marketing services and personalized advertising. You may have the right to opt out of such sharing for targeted advertising.

When you consent. If you direct or request us to share information, for example to ship products or via social login.

Affiliates. Within our corporate group.

Business transfers. In connection with a merger, acquisition, bankruptcy, or sale of assets.

Legal compliance. To respond to subpoenas, search warrants, or similar legal requests.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be shared with Shopify and possibly transferred to countries other than where you reside. Shopify may use this data to provide and improve enhanced features. To learn more, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to third-party sites. We are not responsible for their privacy practices; please review their own policies before providing personal information.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you learn that your child has provided us with personal information, please contact us to have it deleted.

Security and Retention of Your Information

No security measures are perfect; we cannot guarantee absolute security. How long we retain your data depends on business needs, legal obligations, and dispute resolution requirements.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information; to opt out of targeted advertising; and to manage communication preferences. You can exercise these rights via the Services or by contacting us as detailed below.

Complaints

If you have complaints about our privacy practices, you may contact us or, where applicable, your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside your country. When transferring from the EEA or UK, we rely on mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy to reflect changes in practices or legal requirements. We will post the revised policy and update the “Last updated” date.

Contact

If you have any questions about our privacy practices or wish to exercise your data-subject rights, please email us at destek@baghoodie.com

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